Refund policy

Our Return Policy
We want you to love your purchase! You have 14 days from the date you receive your order to request a return. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligibility Requirements

To be eligible for a return, your item must be:
  • In the same condition as when you received it (unworn, unused).
  • In its original packaging with all tags attached.
  • Accompanied by the original receipt or proof of purchase.

Return Process

  1. Contact Us: To initiate a return, please email us at mailto:service@yutopet.net
  2. Get Approval: If your return is accepted, we will provide instructions on how and where to send your package.
  3. Please note: For returns not due to damage, defects, or incorrect items, the customer is responsible for return shipping costs, which are non-refundable regardless of the original shipping terms.
  4. Important: We cannot accept items sent back to us without prior authorization.

Damages and Issues

We inspect all orders carefully before shipping, but accidents happen. If your item arrives defective, damaged, or if you received the wrong product, please contact us immediately upon inspection so we can make it right.

Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or custom specifications. These include:
  • Custom or personalized products (e.g., special orders).
  • Sale items.
  • Gift Cards.
If you have questions about whether an item is returnable, please reach out to mailto:service@yutopet.net

Exchanges

The fastest way to exchange an item is to return the original item (following the process above) and place a new order for the desired product once the return is accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
  • If approved: Your refund will be processed to your original payment method within 10 business days.
  • Note: It may take additional time for your bank or credit card company to post the credit to your account.
  • Follow Up: If more than 15 business days pass after approval without a refund, please contact us at mailto:service@yutopet.net